What Is Accidental Damage Insurance?
An accidental damage insurance policy that will cover any accidental damages up to $1500 has been purchased for all guests.
No damage is too small to report – a plate may be chipped in the dishwasher, a wine glass dropped, etc If anything is broken or damaged, please take a photo of it with your phone and email it to Sheron@scurlockfarms.com with a brief description of how the item was damaged, ie “I dropped the dish” or “the plate was chipped in the dishwasher”, etc. that is all you need to do – I handle everything from that point on.
Can I Bring My Dog Or Cat To The Property I’ve Rented?
The homes on Scurlock Farms are dog friendly. The dogs must be totally non-aggressive to other people and dogs. They are not required to be on a leash. We have found the pets enjoy romping about the farm and the river ad much as their families do! There is a one-time pet fee of $60 for up to 3 pets. Please call 512-639-4433 if you are unsure how to add the pet fee to your quote.
Sorry, but due to severe allergies to cats by family members, no cats are allowed at the homes.
What If I Have An Issue While I Am At The Property?
Hopefully there will be no issues, but I live right down the drive from your home, so give me a call at 512-639-4433 .
Are Games Provided?
Both homes have puzzles and games for your enjoyment. They are on a shelf under the air conditioning unit in The Palette Pad. In Rocky Overlook, they are above the washer and dryer in the utility room.
Will My Property Have Daily Housekeeping?
Unlike a hotel, vacation rentals do not have daily housekeeping. This is due to the size of the homes (much larger than a typical 250 square foot hotel room), and the time required to clean. While a hotel room takes 15 minutes to clean, while Rocky Overlook takes four to five hours to clean.
For guests staying longer than two weeks, the homes will be professionally cleaned every two weeks.
Is There Anything I Should Pack?
If you plan on preparing meals while staying at Scurlock Farms, bring food items you will be preparing. Otherwise, just bring yourselves.
Does The Property Have A Baby Gate, Highchair, Crib, Etc.?
A porta-crib, booster seat, canvas stroller, and step stool are available. Please let me know if you will need them. There is no baby gate.
How Will The Kitchen Be Stocked?
The kitchens will be stocked with the following:
- Pots & Pans
- Plates & Cutlery
- Full-Size Refrigerator, Stove, Oven, & Microwave
- Blender, Toaster, & Standard-Type (drip) Coffeemaker
- Stocked with basic condiments, spices, coffee and an assortment of hot teas.
What Will Be Stocked At The Property Upon My Arrival?
When you arrive at your home, you should find everything you need to get your vacation started. Here are some of the items you will find:
- Toiletries in Each Bathroom (hand soap, bath soap, shampoo & conditioner)
- Toilet Paper in Each Bathroom
- Paper Towels in the Kitchen
- Trash Bags
- Dishwashing Soap, Dishwasher Detergent, and Laundry Detergent
- Fresh Linens on Each Bed & for alternate bedding (i.e. Sofas/Futons)
- Bath Towels
- Clothes hangers
- Iron and ironing board
Will My Home Be Equipped With Linens And Towels Upon Arrival?
Yes, both homes on the farm have linens and bath towels. Each home will have abundant linens as there is no housekeeping provided. Many guests have commented on how nice was to have so many towels. Rocky Overlook has a full size washer and dryer.
What Is The Current Weather In Georgetown, Tx? What About The Forecast?
How Far Is It To Georgetown?
Southwestern University in Georgetown is exactly a 10 minute drive – unless you happen to hit the window when East View High School on Highway 29 is beginning or letting out. That will add 5 minutes to your drive.
How Close Is The Nearest Airport?
ABIA, Austin Bergstrom Internation Airport, is a 35-40 minute drive via Toll Road 130, with 80 mph speed limits. It will take much longer when driving through Austin via I35.
I Am Concerned That Weather Will Negatively Impact My Trip – Do You Offer Refunds, Vouchers, Or Credits In The Event Of Inclement Weather Or Snow?
Scurlock Farms does not offer weather refunds, vouchers, or credits of any type. If you are concerned about weather on your end or where you will be traveling, we do recommend that travelers purchase travel insurance (see above), which does have weather protection.
Note: February, 2020 the weather was predicted to be extremely cold with heavy snow, which is very unusual for our part of Texas. We did have 9″ of snow at the farm, and record breaking extended cold temperatures. I called guests that had upcoming reservations that weekend and cancelled them. The homes were without electric9ity for 5 days and without water for 3 days. They were able to re-book at a later date.
I Want To Purchase Travel Insurance. Do You Sell This? Do You Recommend Anyone Who Does? How Much Is It?
Although we do not sell trip and travel insurance, we STRONGLY recommend that all travelers purchase travel insurance. You can book directly from https://scurlockfarms.com on the booking pages.
Below is the information related to the company we recommend:
http://www.csatravelprotection.com/ — Visit this link for more information or to purchase
(800) 711-1197 — Trip insurance customer service line. They can answer any questions regarding the policy that you might have.
The approximate cost of the travel insurance is 7% of your total trip price, but please contact them for exact pricing and details.
Where Do I Go To Check In To My Property?
ScurlockFarms.com utilizes a Hassle-Free Check-In process that is very popular with our guests. Simply use the step-by-step driving directions found in your arrival email and drive directly to your home or cabin. The home will be left open, the lights on in the event you arrive after dark, and the key will be on the dining table in Rocky Overlook and on on the stove in The Palette Pad.
I Just Booked My Property. What Happens Next?
Great! We are looking forward to hosting you at one of our beautiful properties. If you are on this page, you should have already received your confirmation email. You will receive a seperate email with a link to the digital Scurlock Farms Welcome Book. In it you will find driving directions, more information about the farm and area, things to do on the farm, grocers, restaurants, etc. You can download it directly onto your telephone and have it handy with you at all times. email
How far is Scurlock Farms from Dallas?
We’re about 170 miles south of Dallas, it’s an approximately 2 1/2 hour drive.
What Is Your Cancellation Policy If I Need To cancel My Reservation?
We strongly recommend purchasing trip insurance. The following cancellation policy applies for ALL cancellation reasons including those related to weather, work schedules, health issues, travel problems, and any other reason that would prevent you from making the trip. The cancellation policy, which is in the rental agreement you agreed to when you booked, is as follows:
GREATER THAN 60 DAYS:
Should you need to cancel your reservation with more than 30 days notice prior to the arrival date, 50% of the amount paid will be refunded, minus the credit card fees charged for the refund.
LESS THAN 30 DAYS:
Should you need to cancel your reservation with less than 30 days notice prior to the date of your arrival, you will forfeit all funds paid to date, unless we can rent the home for the same time period to another guest. Then, full amount less $50 would be refunded. We highly recommend purchasing travel insurance that will cover your entire trip in the event of unplanned circumstances.